Frequently Asked Questions

Questions about refunds and shipping.

Where are orders shipped from? We ship directly from our warehouse in Johannesburg, Gauteng to your door.

What is the cost of shipping? Shipping costs R99 for orders less than R500, and is free for orders over R500.

What forms of payment do you accept? We accept South African EFT/bank transfers, as well as all major debit and credit cards using PayFast.

When will I receive my order? It will take 2-5 working days to receive your order depending on when your payment clears, and where you are located. If you're in a rush to receive your order, please use the PayFast payment method.

Do you auto-ship products or offer subscriptions? No, we do not offer any subscriptions and will never charge your card automatically.

How does your refund policy work? We offer a 30-day unconditional money-back guarantee that will refund you without asking you to return the used things.

IMPORTANT: We reserve the right to ask for returns on orders that contain two or more of the same item. Limit one refund per household. Read more details here.

Do you ship internationally? We do not ship products outside of South Africa.

Where are you guys located? We are located in Johannesburg, Gauteng, South Africa.